Last updated: September 2026
This Privacy Policy explains how Dr Agata Kapuscinska collects, uses and protects your personal information when you visit this website, make an enquiry, book a consultation or use health coaching services.
I am committed to respecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who I am
This website and health coaching service are operated by Dr Agata Kapuscinska through Elevate Health Coaching Ltd.
For the purposes of UK data protection law, Elevate Health Coaching Ltd is the data controller for personal information collected through this website and in connection with the health coaching services it provides.
Information I may collect
Depending on how you interact with me and the services you use, I may collect and process:
• your name and contact details, such as your email address and telephone number;
• information you provide when you contact me, complete a form, book a consultation or communicate with me;
• information relating to your health, wellbeing, lifestyle, goals and circumstances where you choose to provide this as part of health coaching;
• information about appointments, coaching sessions and our communications;
• payment and transaction information where applicable; and
• technical information relating to your use of this website, such as device, browser and website usage information, where collected through cookies or similar technologies.
Health information
Some information you choose to provide may relate to your physical or mental health. Health information is treated as special category personal data under UK data protection law and requires additional protection.
Where I process health information as part of providing health coaching services, I will only do so where there is an appropriate lawful basis and an applicable condition for processing special category data. Where required, I may ask for your explicit consent.
You are not required to provide unnecessary health information through general website contact or enquiry forms.
How I use your information
I may use your personal information to:
• respond to enquiries and communicate with you;
• arrange and manage consultations, appointments and health coaching services;
• provide personalised health coaching and support;
• maintain appropriate records relating to the services I provide;
• process payments and administer my business;
• operate, maintain and improve this website and my services;
• comply with legal, regulatory and professional obligations; and
• protect my legitimate business interests and the security of this website and its users.
Lawful bases for processing
Under UK data protection law, I must have a lawful basis for processing your personal information. Depending on the circumstances, I may rely on:
• Contract — where processing is necessary to provide services you have requested or to take steps before entering into a contract;
• Legitimate interests — where processing is reasonably necessary for operating and managing my business, provided those interests do not override your rights;
• Legal obligation — where I need to process information to comply with the law; and
• Consent — where I have asked you to give clear consent for a particular purpose. You may withdraw your consent at any time.
Sharing your information
I do not sell your personal information.
I may share personal information with trusted service providers where necessary to operate my website, communicate with you, manage appointments, process payments or provide my services.
These may include website hosting and technology providers, email and communication providers, appointment or scheduling services, payment providers and other professional or administrative service providers.
My website is hosted by Squarespace. I also use Google Workspace for business email and related services. These providers may process personal information on my behalf in accordance with their own contractual and data protection obligations.
I may also disclose personal information where required by law, regulation or a professional obligation, or where necessary to establish, exercise or defend legal claims.
International transfers
Some of the service providers I use may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, I take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.
How long I keep your information
I keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide my services and to meet legal, regulatory, tax, accounting and professional requirements.
When personal information is no longer required, I will securely delete or anonymise it where appropriate.
Your data protection rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
• request access to the personal information I hold about you;
• ask me to correct inaccurate or incomplete information;
• ask me to delete your personal information in certain circumstances;
• ask me to restrict the way I use your information;
• object to certain uses of your personal information;
• request the transfer of your information where applicable; and
• withdraw consent at any time where I rely on consent to process your information.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Cookies and website analytics
This website may use cookies and similar technologies to help it function correctly, understand how visitors use the site and improve the website experience.
Some cookies are necessary for the website to operate. Other cookies, such as analytics cookies, will only be used where permitted by law and, where required, with your consent.
You can manage your cookie preferences through the cookie settings available on this website.
Keeping your information secure
I take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically is completely secure, and I cannot guarantee absolute security.
Links to other websites
This website may contain links to third-party websites. I am not responsible for the privacy practices or content of those websites, and I encourage you to review their privacy policies when you visit them.
Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my services, business practices or legal requirements.
Any changes will be published on this page, and the “Last updated” date at the top of this Privacy Policy will be revised accordingly.
Contact
If you have any questions about this Privacy Policy, how your personal information is used, or if you would like to exercise any of your data protection rights, please contact:
Dr Agata Kapuscinska
Elevate Health Coaching Ltd
Email: hello@dragatakapuscinska.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled.